FAQs

Our site provides links to pricing from each product page and from the main navigation bar. Prices on the quote tool will update automatically as you choose your project selections and quantity. You'll see prices for each available service level as well as shipping options.

You will be asked to upload artwork in the "add artwork" step of creating a project. Select the files on your computer that you want to upload. Acceptable files vary between product type and will be listed within the add artwork section for that product. A .pdf file can be in either CMYK or RGB color mode with press quality settings selected. A .jpg or .bmp can be in CMYK or RGB color mode and should have a resolution of 300 dpi.

Artwork being submitted for silk screening or embroidery must be in vector format. Either .eps or vectorized .pdf files may be uploaded. If you do not have artwork in vector format, you may upload a non-vector .pdf, .jpg, .bmp, or .png file and we will vectorize the artwork for a nominal fee. Please add 1 day to production time when we vectorize the file for you.

For certain print products, design templates with dimensions are available. The dimensions include an 1/8" bleed area on all edges which accounts for slight shift of the paper during cutting, and ensures that no unprinted edges occur in the final trimmed document. Please make sure your artwork extends to the outer edge of the template.

Note: Your order may be delayed if you use email or FTP to send us artwork rather than uploading it into your account and applying it to your project.

We offer design templates for disc and print products. A design template is a file providing important information on product size, layout, bleed, safe areas, folding and other guidelines. Our templates are available for use with Photoshop and Illustrator as well as free downloadable programs like GIMP (PC) and Seashore (MAC).. We also provide a pdf version of our templates, although these are for reference only. While many of our templates are based on standard products, please be sure to use our templates and/or confirm our exact dimensions, rather than using other manufacturer's templates, as templates will vary from company to company.

Our templates can be found here.

Once you've selected your project options and pricing, name your project, and complete the required steps before proceeding to the shopping cart. You'll have the ability to review your settings and choices before placing your order. Once in the cart, you will provide shipping and payment information.

If you're not ready to order, you can always save your project at any time in the project assembler tool by clicking "Save project now and continue later". Later, when you're ready, you can login to your account and continue where you left off.

Production time is counted from "day zero", which is the business day that we have all order details, payment, artwork and content in house by 12 noon Pacific. Your order will be ready for shipping based on the number of days you selected for production. Orders are shipped at the completion of production. To calculate the delivery date of your order, add both the production days and shipping days to Day Zero. Remember to only count business days, which are Monday through Friday, 8:30am to 5pm, except for major U.S. holidays

Major U.S. holidays include:

  • New Year's Day (January 1)
  • President's Day (3rd Monday in February)
  • Memorial Day (last Monday of May)
  • Independence Day (July 4)
  • Labor Day (first Monday of September)
  • Thanksgiving (2 days) (4th Thursday of November and the Friday which follows)
  • Christmas (December 24 and December 25)
Closure note: we are also closed the week between Christmas and New Years.

Please note that years in which a holiday falls on a weekend, we may observe those holidays on either the Friday preceding, or Monday following, such holidays.

For Ground shipping, please plan for 4 to 5 business days.

Our site also provides you with an estimated shipping date when you get a price quote and when you place your order. Once you place an order, you can check your order status and your estimated ship by date by logging in to your account and looking at "My Orders". Remember, your ship-by date is when it will be shipped, not when you will receive your order.

You'll be asked to upload your content in the "add disc content" step of creating a new project. For audio CD projects, you must provide either.wav or .mp3 files. .wav files must be uncompressed 16-bit, 44.1 KHz stereo files. .mp3 files must be encoded in stereo with a non-variable compression bitrates from 128-320 kb/sec. Note that audio album uploads can contain only audio content; enhanced or hybrid CDs require a physical master to be mailed in. Audio uploaded with other settings and used in orders may result in significant delays. Do not mix .wav and .mp3 files in the same album. We also accept data CDs through our online content upload tool.

CD-Text is additional information, typically artist, album and song titles, stored on a CD during the authoring process. Players that are able to read this information display it. While support for CD-Text is common, it is not universal on all players and computer optical drives. iTunes differs in the way that it is connecting to Gracenote, an online database of submitted information and displaying that information on your computer. iTunes does not read CD-Text.

As part of the ordering process you will have access to an online pdf proof or preview for each piece of artwork in your project. Our site provides a list of design, layout and other elements you should review while proofing. If you require a pre-production physical proof, for some products you will have the option to order a pre-production sample at an additional cost. For other products for which a pre-production proof is not offered online, please contact us (but note that setup and other 1-time costs will be applicable). Note that printing methods may vary depending on order quantity and production choices, so a one unit pre-production sample may not exactly match the final product you receive for a larger order size.

We ship to all 50 states within the U.S., to Canada and to about 25 countries overseas. For most products, both economy and rush shipping options and pricing are available in the project set up tool and in the shopping cart. For certain products, we offer only an economy shipping option online; please call for custom pricing if you need rush shipping on such items. For many products, international pricing is available online within the project set up tool or shopping cart. Please call for a custom quote if pricing is not available for your country destination. For further information, including information about taxes and duties on international shipments, please see the Shipping section of our Help Center.

We offer every-day low pricing on all of our products. As our focus is on bulk production runs, we offer pricing competitive to wholesale prices available elsewhere. Occasionally, we offer discount or coupon codes to existing customers. Please make sure to opt-in to our marketing emails if you are interested in receiving information on these offers. If you are a qualified reseller or expect to make large regular purchases, please contact us.

Currently we do not offer storefront services. Our site is intended for you to be able to cost effectively purchase bulk merchandise, including small run sizes on many products, for you to sell through online and offline distribution which you manage. If you need individual fulfillment (multiple shipping addresses) on your bulk order, please contact us to discuss shipping and pricing options (note: minimum order quantities may apply).

We are eager to help with all of your custom product needs and regularly source and custom produce products, packaging and merchandise not found on our website. Please complete our custom request form with your specific requirements and we'll let you know what we can do. Note that, when available, custom orders may require larger minimum order size, set-up fees and/or extended production time.

Please set up your project then click the need larger quantity so that we can provide you customized pricing on your project.